Any refunds of merchandise and related reimbursement are governed by Italian law on mail order. Where the customer has purchased a product not conforming to his expectations, has 10 days from the date of delivery of goods, to exercise the "right of withdrawal", or the ability to return the product by communicating his intention by registered return receipt requested. We will accept the return of any item, provided intact in its original packing, by reimbursing the full amount excluding shipping costs that are borne by the customer (as provided by applicable law).
In the event that the goods received do not conform to the order, the customer must notify Centro Edile Lombardelli srl no later than 2 days following the date the order was received. A copy of the invoice must be attached to the complaint of the customer.
No claim will be accepted if the above conditions have not been observed.
The right of withdrawal applies only to consumers. "The consumer is the person who is acting for purposes unrelated to their business or profession" (art. 1469 bis). In essence, companies and professionals with a VAT can not claim the right of withdrawal for purchases made in that capacity.